At Vital Health Surrey (“we,” “our,” or “us”), we prioritize the privacy and confidentiality of our patients and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you utilize our services, including physiotherapy, blood testing, and hyperbaric oxygen therapy.
Information We Collect:
We may gather the following types of information:
Personal Identification Information:
This includes your name, address, phone number, email address, date of birth, and other identifying details.
Medical Information:
This comprises your medical history, treatment plans, test results, and other health-related data.
Payment Information:
This includes credit card details, billing address, and insurance information.
Usage Information:
This encompasses information about your use of our services, such as appointment history and feedback.
How We Use Your Information
The information we collect is utilized for the following purposes:
Providing Services:
To schedule appointments, deliver treatments, and maintain patient records.
Billing and Payments:
To process payments and manage insurance claims.
Communication:
To send you appointment reminders, follow-up care instructions, and clinic updates.
Compliance:
To adhere to legal and regulatory requirements. Information Sharing and Disclosure.
We do not sell or rent your personal information to third parties. We may share your information under the following circumstances:
With Healthcare Providers:
To ensure coordinated care with other healthcare professionals involved in your treatment.
With Service Providers:
To third-party service providers who assist us in delivering our services, such as billing and IT support.
For Legal Reasons:
If required by law or to protect our rights and the safety of our patients and staff.
Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
Your Rights
You have the following rights concerning your personal information:
Access Your Information:
Request a copy of the personal information we hold about you.
Correct Your Information:
Request corrections to any inaccurate or incomplete information.
Delete Your Information:
Request the deletion of your personal information, subject to legal and contractual obligations.
Object to Processing:
Object to the processing of your personal information in certain circumstances.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Vital Health Surrey
13 Greenhayes Avenue, Banstead, Surrey, SM7 2JF.
+44 735 604 6343
enquires@vithsurrey.com
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any significant changes will be posted on our website, and the effective date at the top of this policy will be updated.